U U U U U U G G G G G G G G H H H H H H H H H H ! ! ! ! !

For the most part all you big crying babies sound like morons! Why would you go to any place of buisness and because they are not personally familiar with you rare situation (wires to Japan) why would you yell, make a scene and all in all make your self look like a jack @$$! I have personally banked with BofA and Washington Mutual. With BofA I walked in and asked for new accounts, I was only 17 and had never had an account anywhere,they said they would make an exception and open an account for my since I was not 18. The women took me to her desk and turned to her computer and finally turned around a few min later and handed me a check book and a catalog to order checks, after that she said sign here and you are done. I asked how much the account was a month and she said since I am a student it would be free and I would have direct dposit. Well evey payday I went to the atm and withdrew and looked at my balance and went from there thinking there were no problems YEAH RIGHT! Two days later I would be overdrawn $200.00. They charged me to talk to an operator, a teller or to even make an additional deposit into my account. As for the free account I paid a little more then $10 a month on top of overdraft fees. I closed that account and went to Washington Mutual. Washington Mutual was great compared to BofA, I knew what my monthly fees was and recieved great customer service from all the employees. The only reason I colsed my account with them is because I had someone steal my walet and charge on my atm and my credit card and I moved out of town and ther ewas not a Washington Mutual near me. I walked into a Wells Fargo and I was instantly greeted and welcomed to their new accounts center. I was meet by a personal banker who sat down with and just talked for a little while. She really was trying to find the right account to put my into. We opened the account and I have since had NO PROBLEMS three years later. My personal banker knows my name and always greets me with a smile. If I have to wait in line to  see a teller I know it is because they are trying to help someone else who is just as important as I am to them. I would not want them to rush me in and out like I didn't matter, my business to them is very much appriciated, no matter how much I have in my account on any given day.  I even talked my sister and my mother into opening accounts with Wells Fargo and they could not be any happier. I think that if you are going to put your hard earned money into an institution then the first thing you would want to find out is their policys for example their policy reguarding deposits (posting times, holds, etc.). I guess that is just common sense. As for the people who complain about NSF fees because they overdrew their account by $2 all I have to say is DON'T OVERDRAW YOUR ACCOUNT!!!!!!!!!!!!!! If it is a mistake on the banks part then I have never had a problem getting fees reversed or credited back to me, if it is another companies fault I would make them pay me back, just as if you wrote them a bad check and they charge you $25 in fees. I love Wells Fargo and would NEVER consider leaving them. All you people who have complaints need to really sit down and think about what you did in the first place to cause the problems. If you come up with 'I bank with Wells Fargo.' then close your account, so what if you are going to be inconvienced for a month by righting checks until your bill pay is setup and another bank. Noone is holding a un to your head telling you what to do. If you don't want your mortgage with Wells Fargo then refinance to another bank or shut up and keep on top of everythng, your statements coupon books, etc. Have you information sent to a local branch so that you can pick it up. Be pro-active in your accounts and for God's sake don't yell at the tellers, managers, etc. problems/mistakes happen deal with it and move on. Why are you going to waste time out of your day/life to complain to others about your problems. JUST DEAL WITH IT AND STOP CRYING ABOUT IT!!!! This is all the time that I am going to spend on this topic, but I will always defend Wells Fargo to any other bank, they have comvient hours and locations and services. Those people in line in front of me who say that they hate the bank and bank somewhere else need to go to their bank and clog-up their lines. Like I said no one is forcing you to bank someplace you don't want to be. Veronica a happy Wells Fargo Customer, one of many. posted by VeryHappywithWellsFargoMarch 4, 2004 at 12:54 [ e ]

Just a reminder, US Bank SUCKS too Noticed a few of you said you were going to / going back to US Bank.  Wells Fargo may suck, but US Bank SUCKS as much or more. Check out www.usbank-5starscrewed.0catch.com before you do business with U-Suck Bank. BTW: ALL of the big banks basically suck, and have no respect for their customers or employees. They're all trying to squeeze as much fee income out of you as they can to support the lavish lifestyles of their top management (as in $ 15 Million a year compensation for a CEO?).  US Bank, Wells Fargo, Washington Mutual, CitiBank, Bank of America, Chase - they are all just as bad as the other.  Want good quality, respectful service?  Go to a small community bank, or a credit union. They might not be quite as convenient, but the chances of your getting screwed over is substantially less than with the mega banks. posted by jerysworstnitemareMarch 19, 2004 at 0:28 [ e ]

their mortgage rules suck I had the dumb idea that I would be able to get a loan with wells fargo. I don't have perfect credit, so i knew there would be some hoops to jump through. I went in and had all of my paperwork ready, had 10% down sitting in a savings account, and had all of my closing costs covered. My loan was approved, got my commitment letter and everything was going great when they called me and said the appraiser stated the property was rural and therefore wells fargo could only loan 85% of the loan amount instead of 90%. Was there anyway i could come up with about $3000 to cover the difference. I said i don't have that much extra cash and they suggested i ask a friend for it. Like i have friends who have 3 grand laying around to pass out to people. They tell me they will see if i can get a small loan for the difference. I always thought you couldn't borrow the down payment. They also suggested i take out a cash advance from any credit cards i may have. Now the great news is i get to tell my kids that dad can't buy a house now. I am trying a small town bank that i once had a loan from and that sounds promising. They are even 3% less on the intrest rate. I should have known they would do something this crummy. They changed my ex-wifes intrest rate just before she closed. I wish i would have remembered that it was wells fargo that she had, it would have saved me a lot of grief and several lost nights of sleep. posted by MikeDMarch 19, 2004 at 17:58 [ e ]

Where did you ever get your education? For someone that thinks you are very smart, you are one dumb person. Can't even take care of your own banking without fucking it up tinknocker@hotmail.com posted by tinknockerMarch 23, 2004 at 21:31 [ e ]

yes, wells fargo is evil Hi greggman, I am in a similar situation as the person who said they left Wells Fargo bank, only to have their mortgage acquired by them.  I closed a Wells Fargo checking account about 3 years ago in disgust with their service, and since that time they have bought out both my car loan and my mortgage!  And now, they are essentially trying to strip my home from me.  I'm a month and a half behind on my payments, and they are being completely unreasonable.  They claim that they will foreclose if I go over 60 days late, even though you don't even QUALIFY for assistance from FHA unless you are at least 4 months past due!  And they weren't content to allow me to catch up by the end of the year for eschrow, they insist I catch up in 5 months, which results in payments I can't possibly afford.  There are all kinds of accounts of people being behind on their mortgages on the internet, some people are 8 months behind and are still receiving assistance, but because I'm with Wells Fargo I'm screwed.  You are absolutely right about them being evil, and if I make it through this I'm going to refinance as soon as I have enough equity.  If there was a citizen's group organized to protest Wells Fargo's practices, I would gladly join.  I am currently looking into whether foreclosure at 60 days past due constitutes predatory lending, and if there's anything I can do about it. posted by billMarch 24, 2004 at 16:21 [ e ]

50/50 I kinda see your complaint, but also see your faults.  Just like the others said you should have been more prepared.  But, that does not mean you asked for this stuff to happen.  Wells Fargo is like any other company, you will run into lazy people.  Now, as far as these pussies on here that work there! OH MY GOD, you act like working for Wells Fargo is digging ditches or something! "I have to get one sale a day."  A sale is not hard to get!  I worked in banking and I sold financial products, and it was easy.  Shit, people pratically ask for new accounts/loans.  The only thing I have against this bank, is they employ retards like you.  I dont know about anyone else reading this, but these negative comments from employees make me wonder about the safety of my money!!  The bank is safe, but how soon will it be "lets steal the customers money, WF treats us like shit anyways." posted by MikeMarch 25, 2004 at 0:48 [ e ]

WELL FARGO SUCKS I also have had bad experiaces with well fargo. 1. charging me 33$ for an overdraft of 6 cents.(yes 6 cents) I dont think a company that make 22.5 billion is going to go bellyup for 6 cents. 2. Had a mortgage with wells fargo, sold my home and they held my check for two weeks befor posting my money.  also cashed out a retierment account they held this check for over 10 days. why?? the reason they gave me was I had never made a large deposit like this before.the held the note on my home and knew i had sold it.  im sorry but stupid things like this are why people should not bank at wells fargo. oh and by the way I was with Norwest then wells fargo bought them out. I have never to this day recieved a customer discloser statement from wells fargo. by the wat I never got my $33 dollars back for my 6 cents. keep track of every pennie. posted by madashellMarch 25, 2004 at 1:52 [ e ]

Some Quick International Banking Tips Transfering money abroad is as simple as your ATM card.  It might cost you a few extra fees to take a withdraw out of a foriegn ATM, but it's 10 times better than what you went through (it only cost me a total of $8-12 in Spain).  You might also be limited to the amount of $$ you can withdraw, but it's better than nothing. posted by BriMarch 26, 2004 at 0:16 [ e ]

PAYBACK The problem with Wells Fargo is there policies are all written using words that will always give them an advatage over a customer. Words/phrases like: If we,sometimes we,maybe we,on occasion we,something may possibly be,it could,it might,if we feel that,we may decide to,however we,if we decide,all terms subject to change(and we do not have to notify you of these changes,if we reasonably(?) believe,at our option,......etc! The bank will use these words to always manipulate a situation in there favor. How is a customer to know what is indeed going to result in a fee/charge, a return/paid item,when the bank policy lets them do whatever it 'decides' that day to do-what the hell does it depend on? Oh,maybe Mr wells didn't get any from his bitch Miss Fargo last night,cha-ching, lets return all items today unpaid so we can collect the maximum on fees...and yes return even those less than $1.00...oh but wait lets go ahead and pay any debits,wait, no lets make it any checks, that are...say maybe written for $165.39 and higher. Yea,thats what we will go with today....oh,but that one girl -the single parent that works her ass off landscaping to keep her house and feed her children,send 3 of her checks back unpaid,even if the money is in the account to cover them so that she overdrafts and we can charge her the overdraft protection fee and take out the $79.00 to cover the checks which will put her so close to credit limit on her Wells card that if we charge the finance charge to her card today that will put her over the credit limit and we can then collect an over -the -credit limit fee as well!!! And when she deposits her paycheck today in the ATM lets just put a three, no how about a four day hold on the funds,even though we never have done that in the 25+ times she has deposited these local payroll checks in the ATM,(she works earlier than bank opens and doesn't get off till bank closes m-sat)and hey...lets not notify her of the hold,because our computers just can't seem to do this but can do everything else, and make it so her Atm receipt will read as there was no hold/pending on funds and when she checks account balance online that night and over next three days it will show that funds are available,no hold,no pending, so she uses her debit to get gas,groceries,ballet shoes,pay water bill,and get washer part at home depot so she can wash clothes,and oh,yea get kids two popsicles at 7-11 and her bill pay that went through 3 days later than it should have(no explanation as to why from both Wells Fargo and the electric company)but......since we decided to put a hold on her recent deposit for the reason that ,well ,maybe we think the employer the deposited check came from ,the one who has been in business for 20 yrs and nationwide,might not have the funds in its account this week,well lets return all those items unpaid,even the $.96 popsicles purchase,and charge her $231.00 in fees! yea cha ching! And now she will not have enough money to pay her other bills this week and she will get behind financially,and ...and...well,why should we care-shes only been banking with us for 11 years,fuck her, its mo money for us!!!  And there you have it-such is life banking with Wells Fargo. I can promise you that the bank is going to be sorry for screwing me over this time....one too many times...and I admit it was my fault for not quiting Wells Fargo the day they bought out my previous bank or after the many times they have unfairly and ruthlessly taken my hard earned money but nonetheless,mark my words,Wells Fargo is going to be sorry...not any particular employee,they just do what the computer lets them do, that is, according to 'todays' interpretation of bank policy(thanks again to those few who knew I was blatantly getting ripped off of my own money and thus against bank 'policy' gave it back to me)So,paybacks are a bitch and you better believe it Wells Fargo because I will cost you every penny that was taken from me unfairly and then I will add my fees!! Please GO ELSEWHERE>>>Wells Fargo does indeed suck. posted by HBMarch 26, 2004 at 9:58 [ e ]

some of you prople have too much time on your hands, and need to get a life!!!!!!!!!!!!!!!!!!!!! posted by SHUTUPMarch 26, 2004 at 16:30 [ e ]

Foreclosed Property Follow Up See comment posted on 2.28/04......Just as I thought, the foreclosed property that was purchased for $4,000 less than listed price is back on the market with a bare minimum of re-hab work done. The lucky buyer paid $40,000 (listed at 43,900), spent perhaps $5,000 and two weeks later listed the house at $59,900.."What A Deal". $24,000 profit to split between the crooked Wells Fargo employee and the "below price" buyer Well Fargo does in deed SUCK posted by BobMarch 29, 2004 at 0:45 [ e ]

Beware! Wells Fargo doesn't back you up in a dispute... Hi I got charged 3 overdrafts last week for 3 transactions because a company charged the wrong card (onebox.com, watch out for those bastards!) I called WF to dispute the charges, and they would not allow me to....they said it was the company that charged me, their responsiblity! I had a dispute with Washington mutual, they went to bat for me against 24 hour fitness and we won! Beware of Wells Fargo, if you ever have a discrepancy on your bank card...they are quick to take the o/d fee, but then tell you it isn't their responsibility! use a credit card or someone else's bank card, but not WF's posted by PatCMarch 29, 2004 at 9:16 [ e ]

HAPPY WELLS FARGO CUSTOMER FOR 12 YEARS No problems here.  Direct deposit of my paychecks for most of the 12 years of my use of their services, with one small glitch.  During a divorce, I closed my account and opened another, but the direct deposit of all my income was waylaid to an uknown location.  Human error.  It seemed like a huge problem at the time, but was easily fixed and Wells Fargo paid the few bounce charges and wrote letters of apology to the merchants that were affected.  They were so nice and apologetic, I was amazed. My house payments are made automatically from Wells Fargo, as are my car payments.  Not one problem, ever.  Sure, there are other banking institutions with better mortgage rates and competitive services, but nobody forces me to use Wells Fargo.  I do it because I have been treated like crap by Bank of America so many times over the years, and even though I have some family accounts with US Bank - they still come up short on services and can't hold a candle to Wells Fargo. If you don't like someone or have a bad experience with them, you quit hanging out with them.  You don't bash them.  What a waste of time and energy, trying to spawn hate! Be honest about your mistakes, as well as those of others, and learn from them.  You can never get too much education, especially on matters of finance.  It sounds like some of you are getting a harsh education on this subject.  Most of you are letting your FEELINGS cloud your judgement and becoming infected with hate. Maybe thinking that you are getting some kind of revenge makes you feel more empowered.  If that is what it takes to make you happy, I wish you luck. Maybe your luck will win you a lottery fortune.  Or, maybe you'll just decide to be happy some day.  Your choice. posted by antelopiteMarch 29, 2004 at 20:29 [ e ]

unfair to employees I ask that all employees of wells fargo bank write in and tell their story of mistreatment, quotas, ect.   I just found this site and will enter my story in the near future.  Stay tuned..... posted by AhumanbeingnotananimalMarch 30, 2004 at 22:23 [ e ]

Living on Direct Deposit Advances Don't you just love this bank? I have been banking with Wells FuckMe and Go for two years now and the only reason I stay with them is for the direct deposit advances. But I'll get to that later. Every Thursday my paycheck from HEB (grocery chain in Texas) is deposited to my account electronically. It usually takes 2-3 business days to clear my funds. In the meantime, the money is still displayed as part of my "available balance" although that is not the case. Now here is the most deviating thing that this evil bank does. They will accept a direct deposit, pend it for 2 days and then on the 3rd business day they will clear several debits and change the date of the debits so that they are BEFORE the check is cleared and then charge me $33.00 in overdraft fees for each item. This has been an ongoing problem with this bank and I do not reccommend this bank to anyone! And now to my good point about this bank. Thanks to direct deposit advances (up to $500 per month) I am guranteed to indefinately be in debt with this bank just to avoid them from charging me overdraft fees on my altered transactions. And now that I will be getting paid in 3 hours, I can expect to get fucked in the ass raw once again. Thanks again Wells FuckMe and Go for making my banking experience a pleasurable one! posted by WellsFargoLoverMarch 31, 2004 at 23:57 [ e ]

You sir should get a life. Wells Fargo has 146,000 employees and because you are ignorant, you have no right to condemn a system that has been around for more than 150 years. Yes I am a Wells Fargo employee. I work collections and have for 26 years. I deal with a lot of people like you who are, to paraphrase astatement, are not the "sharpest tools in the shed". Your energy could be more well spent I am sure. Go back and reread what you wrote and if you are in a better frame of mind, you could have an eye-opening experience. posted by buffalobillcodyApril 2, 2004 at 9:20 [ e ]

WELLS FARGO IS VAST SEA OF IGNORANCE   So glad I found this site.....Wells Fargo had me thinking I was the crazy one! No matter who I call I get the same scripted answers and cannot for the life of me obtain a phone numbr for anyone above the local managers.  No one has any idea where the corporate office is or a phone number to send you in that area! Although the answers seem very scripted they are always a bit different.  Recieved a $30,000.00 check from Charles Schwab and deposited in my account 03/30/04. Been with bank since 1994! My account was Overdrawn as I had been layed off in December and my mother passed in January.  So this was my life line, the check for living. When I called to check on deposit it was not there.  After many frustrating calls I was told that it was turned over to the forgery department and a hold had been placed on it!  First daid hold until 04/06/04 then it changed to 04/14/04 with no reason.  Here 5 days later I have been given upteen different reasons why this was done:                      Told that there is no forgery dept ! ?                Told because I had NSF that previous year                      Told because of my average balance it was turned over,                      Told because it may not clear (Schwab?), Everyone had a different answer and I could not get a number for anyone with WF outside of Texas except call center robots.  They all seem to be clueless of organizational flow of company.  The name I was given in Denton would not even get on the phone with me Mr Scott Wallace and Joana Knabe in that office did not seem to think it was of any importance.  Clueless! Where is my money and why can I not even have a percentage of it for my bills?  10% would help!  but they offer 1% of my money to me.  I know that the funds have paid!  The know that the money was inheritance! They know I have 5 times that at Schwab but they will not let me near the funds.  I have a daughter in college whose BD was 3/31.  I had to go to restaurant and tell her friends that BD party was cancelled because WF would not let me access a portion of my deposit.  I am sitting her wondering if her rent check will bounce because of this!  Forgery Dept!  I have had no inkling of fraud or forgery with my account!  What the hell is up!  Are they going to pay interest for keeping my money? If anyone has any phone number for the corporate offices please respond.....They still will not give me any kind of number where there is an employee that is authorized to help in any way!  The branch manager was a joke!  Cannot wait to pull my money out....in cash! I do not want to deal with anyone at that company or should I say circus of bafoons! Hope to get some resolution soon! posted by mysuzApril 2, 2004 at 12:03 [ e ]

WF AAAAAHHHHHHHHHHHH!!   What is going on!  Just told not in forgery dept by Tim employee ID#U05329.  Why can than not all tell the same story! Will this not end! posted by mysuzApril 2, 2004 at 12:43 [ e ]

Would you like some cheese with your whine? It is absolutely amazing to me, reading all this "whining" from adults who are old enough to open a bank account, travel overseas, and purchase a home, etc.  If I were most of you, I'd go back to school and learn to communicate properly, i.e. spelling, use of correct grammar, etc., instead of dwelling on mistakes of others.  It's interesting that none of you, in your ignorance, takes any responisiblity for the errors that happen in your bank accounts.  Some of you are even stating that you are attending college, yet you communicate like infantile idiots.  You certainly cannot translate the english language properly on this website, not to mention the foul language which adds nothing to an already horrendous translation.  I say, you need to own up to the possibility that your own iliteracy has something to do with all these bank errors, because if this type of communication is also proof of your verbal and telephone skills, then I cannot blame the banks entirely.  Like I mentioned above, go back to school. Signed:  Someone who only graduated 9th grade but who is so far ahead of you, that it's really quite sad. posted by NotaCollegegraduateApril 2, 2004 at 14:01 [ e ]

thank you Many years ago, I opened an accout with Northwestern National Bank (Wells Fargo two names ago.)  I had so many problems that I closed the account and moved to a local credit union which has given me wonderful service ever since.  Now I am looking for a large international bank where I can keep an account of foreign currency to pay for products I import.  After reading this, I am still not sure where I want to go, but I do know where I won't!  Maybe I will need to engage services of a couple of foreign banks to get my financial work done---I can't find a U.S. Bank that knows enough to meet my financial needs. posted by KwadApril 10, 2004 at 17:20 [ e ]

To: NOT a college grad ....go back to school!!! posted by janeApril 10, 2004 at 22:19 [ e ]

Wells Fargo Woes Comments I just want to add my two cents worth to this discussion. Obviously, Greggman is just venting frustration on a series of mishaps that were costly and caused great aggravation.  My view is that these types of problems arise with ANY large organization...and many small ones as well...even with some of my FAVORITE companies.  Insofar as Wells Fargo is concerned, i have been a pretty satisfied customer for many years.  However, i have to say that i find great differences between branches when getting advice as to how to do something out of the ordinary (more than just cashing a check or making a deposit).  But even on matters such as international wire transfers, i have been lucky...but i NEVER go to the tellers for any such transactions.  I also make it a policy to establish a personal relationship with the Branch Manager as soon as i open a bank account...in any bank.  This helps minimize problems when i have unexpected situations or unusual transactions...they make an extra effort at taking care of me.  But i have definitely found that personnel at ONE branch treat their customers VERY DIFFERENTLY from personnel at other branches.  So i would never issue a blanket condemnation of the entire bank.  One think i would suggest to anybody who begins an extraordinary transaction (such as Gregg described) is to keep a notebook of EVERY contact that is made...name, rank serial number, date/time of telephone discussion or meeting, and items discussed.  Don't make the notes two weeks after the event...do it contemporaneously.  I have found that, in the unlikely event that anything ends up in court, contemporanewous notes carry a LOT of weight.  Furthermore, as you escalate through management for the hard to resolve situations, such notes will carry a lot of weight.  Certainly, a company is interested in solving a customer's problems (some individuals more than others) and the existence of contemporaneous notes gives you credibility, since these companies also run across a lot of customers who are trying to rip THEM off...or just venting by exaggerating the nature of their problems...so they may well take what you say with a grain of salt unless you have your case well documented.  Even if you are very frustrated, TRY to keep your cool while talking to the managers or other officials of the organization...what good is it if you put THEM on the defensive?  NOBODY likes to suffer abuse from anybody...and this can be a two way street.  Frankly, if i see a long battle brewing over some issue with any company, be it Wells Fargo, IBM, Dell, HP, AT&T, etc., I gear myself up for a challenge to get the problem resolved...AND TO LEARN FROM THE EXPERIENCE.  Sometimes, as in a case i had recently with HP, it took me two weeks of daily discussions and escalations...but i finally got to a level who was FINALLY able to resolve my problem.  And for all my troubles, they GAVE ME...FREE OF CHARGE... a PROFESSIONAL level product to replace the cheap product that they had trouble delivering to me in the first place.  They were apologetic and they ehanked me for my patience. So, my advice is to DOCUMENT, ESCALATE, BE PATIENT (as much as you can) and assume the organization (or, at least SOMEONE in the organization) has a vested interest in retaining you as a satisfied customer even if they screwed up on something. Sorry for the long story...but i felt some understandting of the frustration...and felt i had been trhough such wars in a manner that might give another perspective. Larry posted by LarryApril 21, 2004 at 14:47 [ e ]

Wells Fargo Customer Service Does Suck I actually like their banking features for the most part (especially their web access) but it is when you deal with actual humans that you run into problems / disappointments. I sent an email to their customer service department yesterday asking them to explain a fee on my account.  Amazingly, I got a fairly speedy response to my email, and though the person didn't explain the situation very clearly, they did give me enough information to figure out that the mysterious charge was actually due to an oversight on my part where I had forgotten about something I'd done. Since I was surprised to even get a reply to my email (I basically sent the email for fun, assuming I would have to call on the phone and sit on hold) I replied to the message telling them that I now understood what happened and also threw in a compliment about some new features on their web site and asked them to forward my kudos to their web developers if possible.  (As a programmer myself, I like to receive positive comments about programs I've written, so I try to return the favor now and then.) Well...if I got any reply at all, I was assuming that it would be something to the effect of "thanks, and have a great day" at best.  Oh, no.  The reply that I actually got back was from a DIFFERENT customer service rep altogther who proceded to explain the whole fee system situation to me AGAIN (even though I had replied saying that I figured it all out) only in a much more threatening and accusatory tone, as if I were trying to get out of the charges or something.  He closed his message with a threat that my account could be blocked from using particular features if I refused to pay the charges!! What a dumbass.   I am continually amazed at the low level of reading comprehension shown by so many "professionals". posted by bionicroachApril 21, 2004 at 20:01 [ e ]

Used money dealer (a.k.a Wells Fargo) Power to you my friend, I cannot agree more. Dealing with Wells Fargo is almost same as dealing with a car dealer. After experiencing banking in Europe, I conclude that Wells Fargo is in stone age in every aspects of banking. I will also close my account with them next month. It is amazing that with their customer service they are still in business. posted by FromPortofinowithloveApril 22, 2004 at 9:51 [ e ]

Dude, its a bank.  Does it really mean that much in your life??  If so, you need to seriously consider finding a new hobby instead of writing a 10 page novel on an experience to a bank. posted by yourdumbApril 26, 2004 at 22:03 [ e ]

Get a life You will run in the same problem with every bank you have.  Seriously find something better to do with your life than making a website.  The funny part is that you say you have been with the bank for 9 years.  It took you that long to figure out how bad YOU THINK the bank is.  I don't think they are a fortune 500 company for nothing.  Get a life such get outside once and a while with the time you spent on this website. posted by youpeopleareabunchofidiotsApril 27, 2004 at 1:42 [ e ]

I've been dealing with the Regency Wells Fargo branch in Omaha for 2 months trying to get my elderly mother's IRA transfered to her IRA at her new bank in Kansas that pays 2% more interest. Wells Fargo "personal banker" John Larson was rude over the phone and literally threw the paperwork away rather than process it. His boss Mikala Patterson had the new bank resend the paperwork but then has not transfered the money, nor responded to subsequent phone or fax requests. All of the other banks we transfered money from were courteous and prompt, so I simply do not understand how wells Fargo can act this way. Is there a federal oversight agency that takes complaints on these issues? posted by YouaresorightApril 28, 2004 at 22:31 [ e ]

[excerpt taking from complaint letter I sent to corporate headquarters] I made three purchases on April 22, 23 & 24, 2004, respectively with my check card. There was enough money to cover these purchases in my checking account at that time. I have always been under the impression that if money is not in your account when you use your check card, your purchase will not go through. Plus I checked online to make sure I had sufficient funds before I made the purchases. Unfortunately the purchases weren't presented for payment until April 26, the Monday after my purchase. By that time, a check (which, I, in error forgot to write on my register) was also presented for payment. That check brought my account overlimit which I have no complaint about. That was my fault and I put the money in the bank to cover that amount. I do have a complaint, however, about the three separate $33.00 overdraft fees I was charged for purchases I made when money was in the bank. Now my account is $164.00 overdrawn. I am not working, and I did not make those purchases as a way to get over on the bank. I made those purchases with the knowledge that they would be covered. So, I contacted customer service. I attempted to make an arrangement to pay $25.00 each week for 4 weeks and then pay the $64.00 in whole. I spoke with customer service and the overdraft department and was told that even if I did make payments to settle this amount, I would still be charged $5.00 a day until the total amount was paid in full (we are looking at roughly an extra $150 that I cannot afford). I feel like this is extortion (i.e, an excessive or exhorbent amount being charged). [end of excerpt] Like I said I know I made the mistake of forgetting that $70.00 check, however, hello WORK with a person who is trying to work with you all. How are you going to keep charging someone who is trying to resolve this matter by paying weekly and STILL they will charge that 5.00 fee per day, even while you are paying.  Oh and they say 'the computer can't be changed to stop the reoccuring amount.' Well I bet if someone was putting money in my account every day instead, that program would be stopped asap...I should have never kept this account when I moved across the country.  Customer Service is only around to say no no and no. posted by evilevilbankApril 29, 2004 at 15:39 [ e ]

Get a life for sure and not an absurd motion Reading your opus  regarding Wells Fargo Bank I cannot think that all this frustration is very personal, and it is not a WF here but a some person you are trying to get even with. Starting from very beginning – if you have a problem with your branch, it would be a good idea to escalate the problem to a higher level. I deal with WF for many years now and I have a very pleasant experience with the bank, once I had a problem with the local branch (one person!!!) and it was taken care of to my satisfaction very fast. There are many rotten apples in any organizations, people who do not care about anyone, but there are a lot of caring people in WF who will try to make a difference in your life. Get a life and stop being so negative, you will Live LONGER posted by GetaLifenotMay 17, 2004 at 11:40 [ e ]

Wells Fargo Bank You are 100% correct regarding Wells Fargo. My husband and I purchased a home during 2002.  Wells Fargo screwed our checking account up so badly after we deposited funds for our escrow transaction and then the bank personnel dumped everything on us to fix. When I visited the Arcadia, Calif. branch, one of the so called managers there, Leona Bruno, treated me like garbage when I requested assistance. I would never bank with Wells Fargo. They have no customer service knowledge at all. They stink. posted by JeannineCobbMay 21, 2004 at 11:22 [ e ]

Dude, it's a bank. If you want one-on-one personal service, sign up at a credit union.  Stop whining and use a credit card, an ATM card and on-line banking.  I mean, could it possibly be any easier??? posted by sfmMay 24, 2004 at 11:35 [ e ]

I agree unequivocably I agree with your description of Wells Fargo Bank including, at the very least, all six of the most uncooperative nincompoops that I spoke with today.  It does not help to ask for a manager, they are all managers it seems.  And EACH person to whom you are transferred requires your name, your social, your address, your telephone number, the loan number, and the property address.  And then they must inform you that they have the right to use this information to collect any debt.  I thought these calls were allegedly being monitored and recorded for training purposes?  What exactly are they training these people?  Hello - I am trying to send you money to PAY OFF the entire freaking mortgage of $58,000+ and you are going to try to pursue me for the most recent payment of $314.00 ???????  Not to mention that the reason you don't have the $58,000+ is because your less than stellar employee has returned our insurance check, without trying to rectify the issue using intelligence because - Oh Gosh - that would require you to think -- under the pretense that it was not endorsed correctly by a county government official, just with the name of the county department-which only happens to be exactly how the check is made payable.  Could I please have the County send you proof?  "Must Have Signature On Check" -- like whose signature? the mayor, the governor?   I am convinced there must be a block on the WF job application that says Can you think for yourself and do you care to assist anyone - If you answer "Duh" you get the job at Wells Fargo.  If you can sound like a preprogrammed answering machine, then you get a raise. posted by BRMay 25, 2004 at 16:03 [ e ]

You're Right - They Suck! I have complete empathy for your plight with Wells Fargo Bank.  They truly don't care, if it can be made difficult - they will, and if they can overcharge for it - they're first to do so. I also use a bank 2,000 miles away, have direct deposit, live with my debit card, and pay bills on line.  However, never, absolutely never ever, would I stay with a bank for nine years that habitually made me so miserable. Let us know what you do! posted by SandiMay 26, 2004 at 1:36 [ e ]

Wells Fargo is a joke  My experience with Wells Fargo has been nothing but a joke since my   I was forced to become their customer since they  bought out FirstSecurity.  I have had them place holds on checks, tranactions for no reason. I had my checks stolen in October 2001,  It took until mid n 2002 before I even got part of my money returned.... I still am waiting for the other part.  They processed a credit as a debit in error and revoked my debit card do to "Mis-use"  it took a year to get them to admit the mistake and re-issue me a new card. i DON'T KNOW HOW MANY HUNDEREDS OF DOLLARS THEY HAD ERRONEOUSLY CHARGED MY ACCOUNT THAT I HAD TO FIGHT TO GET THEM REVERSED.  i ALSO JUST CAN SEEM TO GET MT TRANSACTIONS TO GET THE SAME TOTALS ON MY MONTHLY STSEMENTS THAT I DO IN MY EXCEL PROGRAM..... posted by kristinJune 23, 2004 at 13:05 [ e ]

Missing out Anyone that can say they are the absolute perfect customer service pofectionist has overleaped their bounds.  You all complain about poor custmer service and how one is mistreated when they go into a business and how they will never return.  Haven't you ever treated a customer with poor service in your prfession?  Don't say you haven't!  No matter how hard a person tries and how hard they work to solve a problem that may be out of their hands, they feel awful about the outcome.  I am sure the employees of this branch you speak of (4 years ago) felt bad for the inconvenience they caused, but your fowl language was not the most proper way to get things across.  That only makes it less likely and uncomfortable that they would want to handle your stuation.  I have worked for Wells Fargo for 3 years and have been a patron for 13 years, I have had my problems, but not with the company.  They were with an individual branch of people.  Guess what?  I switched locations and recieved great customer service elsewhere.  Now that I work for the bank, I see it in a different light compared to being a customer.  Well Fargo is a Fortune 500 hundred company because they earned it. The way they protect their customers against fraud makes Well Fargo the most secure bank around.  I would trust no other.  At times it may seem hard to take out a certain amount of money, but it is not because Well Fargo wants to make your life difficult.  They are checking yur identity and making sure that it is you and only you that is withdrawing the funds.  I know credit unions back home that will allow a cash withdrawal up to $300 dollars without askng for ID.  How secure does that make you feel about you money? I understand your grievance with Wells Fargo bank, but everyone makes mistakes, and I asure you that over the past 4 years, since you have written this debate, Wells Fargo has increased its Customer Service Skills and become more organized as a corporation.  It might be a big corporation and people may be concerned with its personal skills, but where will your money and personal inforamtion be more safe? Wells Fargo is one of the ONLY companies that does not sell customer information. That is a fact and it can be verified by any employee.  I hope you rethink your decision about the company.  Mishaps happen to everyone and it is unfortunate, but it can be resoved ad life can go on. posted by WellsFargoTeammemberJune 30, 2004 at 15:19 [ e ]

you all suck none of you can manage your money.  Instead of sitting here all day complaining learn how to balance your checkbook! posted by JPsbuddyJuly 6, 2004 at 14:45 [ e ]

Wells Fargo does suck. They have double billed me for six months for my on-line bill pay. Their eplanation today was that I was correctly billed due to a joint account. I assume the joint account is one I closed due to Fraud in December. I realize I should have noticed before but their arraogance in stating 'although this was Bill pay service fees were correctly applied they are removing the last 3 months.' They were wrong to double bill and won't even admit it. They are are another corporate monster that is out of control. posted by KTuttJuly 8, 2004 at 14:37 [ e ]

Wells Fargo - The IRS of Banking Did you ever try to talk to the same person at the IRS, or work your way through their phone system?  Forget the same person, did you ever get the same person twice?  Try banking with Wells Fargo and you have just started a relationship with a giant that treats you just like another number.  Wells Fargo is the worst.  They have so many rules that their help desk employees can't even keep them straight.  The only damn thing they can get right is to charge a fee for every little so called service they provide.  To add suffering to the pain, they charge the highest fees one will find most anywhere.  DON'T MAKE THE MISTAKE! Choose another Bank! Reno Bob posted by RenoBobJuly 11, 2004 at 9:32 [ e ]

some of you need to take that stick out of your a** and put it somewhere useful like your head to help prevent it from caving in from the lack of a brain....how ignorant can you be to judge a company by it's workers?? is it fair to say that all germans are bad cause of Hitler?  if you had a bad customer expereince, blame it on the service manager AT THAT branch...not the company as a whole...and i can personally tell you that wells isn't the worse place for customer service...ive banked w/ washington mutual for four years already, and i can only tell you of four times that the teller actually smiled and wished me a good day.... posted by niceguyJuly 13, 2004 at 21:19 [ e ]

2 Suggestions: 1.  Make out a cashiers check to yourself for $10,000 and put it in your wallet. 2.  Use your on-line banking privilege and e-transfer money to your Japanese bank with an account numberr and a routing number, printed at the bottom of your check of your Japanese bank.  (I am assuming that since this complaint is on-line that you had access to these resources.) You may not believe this now but there will come a day, when at a party or whatever, you will tell this story and you and the people hearing the story will break out in great big belly laughs. posted by MaryJayeJuly 14, 2004 at 20:04 [ e ]

Wells Fargo Customer service needs training I've had my first bad experience with this bank. Recently I opened a bank account and wanted information about how to receive an international wire. They provided me with a number and asked me to use this and the account number for the wire. I provided the sender the same info and for over a week the wire did not show up in my account. I got a trace from the sending bank and it showed all the info as I had provided. I called cutomer support and they had no clue and they kept saying that the sender should check. Finally after one week of waiting I went to the bank and spoke to support people. They have no clue of what to do for an international wire. They looked at the trace and said that everything is correct and that I should check with the sender. Then I asked them to confirm if the info was correct and they made some calls and found out that the information for international routing is different from the one they gave me initially. But at the end of they simply said that it was my fault that I did not find out about the internation wire. I think Wells Fargo should train their staff before they are asked to face customers. It is not very nice to hear that it all the customers fault when it is actually a fault on the Wells Fargo representative. I would never want to bank with a bank with poorly informed employees. Everyone makes mistakes.. and it takes a lot of courage and dignity to accept the mistake. If the bank and acknowledged their mistake I would have been ok with this whole episode. But when they blamed me for no fault of mine... its not correct. So Wells Fargo, 1.Teach your employees what banking is so that customers can be better informed. 2. Teach them to be humble to accept mistakes and to learn from it. It can change a lot of things for the better. posted by MaxJuly 15, 2004 at 14:30 [ e ]

grow up go to another bank and see what happens.  after you're done sigining in and waiting half an hour just to be waited on you might change your mind. i've been with 3 different banks and had problems with all three of them. myabe, if you decide to go in there every once in a while besides the times you have a problem, or bounce a  check for $2.75 you might actually notice the difference. good luck at B of A, or Wash. Mutual. mainly, just grow up. posted by stopbitchingJuly 17, 2004 at 23:20 [ e ]

most likely the complaint came from one of the 90% of the morons who can't balance their checkbook. their perception most likely arises from the fact that they get fees after they bounce that check for $12.00. posted by wfbemployeeJuly 17, 2004 at 23:33 [ e ]

You folks are kinda stupid. Note: I am not now and have never been an employee or customer of Wells Fargo or an employee of any financial institution.  There isn't a WF branch within 200 miles of my location that I'm aware of. I've read several of the complaints on here, and it seems that many of you are unable to balance your check books.  Note, this is not the bank's fault.  Guess what: when you spend more than you have on deposit, you get nailed with overdraft fees.  The bank doesn't have to coddle you since it's them that's covering your sorry ass with their money. Others fail to understand that non local checks take longer to clear.  There are legal reasons for this, but basically don't count on getting the money from an out-of-town check posted in under a week. It sounds like all of you waited for the bank to mail you notice of your fuck-up.  Common sense tells you that even if the bank sent you a piece of paper the instant you became overdrawn or had whatever other dumbass mistake you made it would still take two or three days to get notice. And greggman, the reason you've had so much trouble is because you picked the most complicated manner to move your money (and probably a manner that sent up all kinds of red flags as some sort of attempt at fraud).  It's not nearly as hard as the way you chose, and in any event, how can you expect some seventeen-year-old teenie-bopper to understand how to make an international transaction?  You just said you wanted to stay with a bank that is more familiar with US-based transactions because "it's a pain in the butt" to change.  It's a bigger pain in the butt to find out that the bank that you're too damned lazy to change can't perform your unneccessarily complex transactions.  By the way, judging from your inability to use the English language past the eighth grade level, I'm not surprised you weren't able to simply and easily move your money. What a bunch of whiners! posted by worldssmartestretardJuly 18, 2004 at 18:43 [ e ]

Maybe its for the best I have been a WF team member for over 5 years and have worked at several different stores.  I have dealt many times with the various stories that are described here.  It makes me very sad that none of you were able to sincerly find team members that really wanted to help you.  I have been a teller and a personal banker here at Wells and find most of the negative statements appauling.  My response to you, greggman, would have been to escalate the issue with someone other that the store manager.  That is not the highest you can go.  My other suggestion would to have made note of the first and last name of every team member that you encountered.  That would go for most of the negative stories posted here.  How do you expect anything to get better if you don't let the company know who you talked to and what was said? Despite what you may think, there is follow up! My experience with our internal reps is that if I have a bad experience with anyone, I get their first and last name and note their dept number.  I then report to their supervisor.  All of your problems posted here could have been resolved rather quickly and probably seamlessly.  Also if you all expect to be helped, we as team members need as much information as possible.  We cannot help you without a starting point.  And...you all should be paying attention to your statements.  Whether they are online or through the mail.  If you have been charged erroneously, you need to let the bank know right away.  Believe it or not, banks do make mistakes.  No one is perfect and certainly banks are not left out.  I have had several mistakes on my accounts, however, WF has been quick to resolve because I let them know the minute they happend.  In closing, your money is also your responsiblilty.  Just because you deposit it into a financial institution doesn't mean that you hand over that responsibility.  Greggmann, if you feel the need to switch banks because of your problems, then so be it.  It is probably best for everyone involved.  However,  I guarantee you and the rest of the people that entered their problems will have some type of issues with the new financial institution. posted by mjprestJuly 18, 2004 at 21:29 [ e ]

Why Do We Allow It? In the name of "for your protection", I have to wait ten minutes every month to have a deposit approved - despite the fact that I deposit the same amount EVERY month (and have for ten years) into an account that maintains a balance in excess of 2X the amount of the deposit. In the name of "for your protection", it took twenty minutes to make a savings withdrawal and I was treated like a criminal for trying to withdraw MY OWN money - less than 10% of the total funds in all my accounts. In the name of "for your protection", a contractor spent half an hour at my branch trying to cash a check I'd written him for services rendered.  The bank called ME (using the phone number listed on bank info card) to verify the check was valid, and I was again treated like a criminal and forced to verify MY identity. Inconvenienced when making a deposit, insulted when trying to make a withdrawal and thwarted when trying to pay someone - and all for my own protection.  NOT!  It's for the bank's protection!  It's no wonder their automaton employees are verbally abused by customers.   And to all you WF employees, to my way of thinking, anyone who willingly works for that vile bank is either immoral, incompetent, or just plain stupid.  No decent person would participate in the greed, lies and brainwashing perpetrated under the guise of "service".  Might I cordially suggest you stick your favorite phrase - BANK POLICY - where the sun don't shine!  And have a nice day... posted by fedupJuly 23, 2004 at 12:50 [ e ]

WELLS FARGO SHOULD BE SHUT DOWN Personal experience with Wells Fargo, the bxstard bank. It all starts with one key element: purchases are immediately subtracted from an account while transferrs and deposits take longer. I have 58 cents in my checking account so I transfer (online) $4.00 and walk to Cub Foods to get a pack of cigarettes. Big mistake. Next day I check my balance - everything looks fine - @ this point NO overdarft fees are shown. I transfer another $4.00 into the account later that evening for more cigarettes - go and buy them. This cycle continues until about 4 days goes by - and holy shxt. $99 dollars worth of overdraft fees - 3x$33. Show up on my history for the last few days. In one day, my balance dropped from like $2.00 to -$101.69. And of course, now it shows every charge, the day it occured, just because that money did not transfer the first day. In taking their sweet time to post these fees, Wells Fargo cost be $66 not to mention the $33 that I was charged because of their initial delay. I've contacted people and tried to get these fees waived but the bank says it is not their fault. Fxck Wells Fargo. Save your money and don't bank there. posted by ECHOSIDEJuly 25, 2004 at 13:44 [ e ]

WELLS FARGO HAS POOR CUSTOMER SERVICE I have been doing business with Wells Fargo for over a year now and I am literally appauled at their inability or reluctance to exercise common courtesy and cordiality when performing transactions over the phone.  This has been the case since day one so I finally decided to terminate our relationship in the upcoming month.  Sooner or later they will understand that customer service skills are just as important as the technical services an organization offers.  Never again! posted by thatguyJuly 25, 2004 at 19:50 [ e ]

ive got a story too Oh wow! its surpising how much Wells Fargo pisses off people.  I dont bank with WF but my mother does and they have given her her fair share of headaches.  The following begin the most current.  In the last two years my mother has moved several times.  Every time my mother would call and updated her information with WF.  Which of course was updated because my mother did receive her statements at the addresses provide.  One day she wanted to withdraw more then $500.00 and according WF you must provide two forms of ID.  A Drivers License *my mother doesnt drive* they finally agreed to use her State ID.  Then the next problem, second form of id basicly had to be a credit card (my mother doesnt work. so she doesnt have an employee id....she's not in the militiary, they wouldnt accept a passaport because that would count has the first ID/because it had her picture on it ???? I dnt knw ???? im just writing what they said.)  My mother is older person (not a senior critizen) but just the same she was rasied that credit cards are evil.  So she never got one.  She didnt even have a ATM or Debit card.  Well when she opened her WF account they sent her a debit card but she never actived it.  So when she presented her debit card as a second ID they told her that she need to swipe it and enter her pin number.  This is something new they start to eliminate idenity theif.  but continuing----Of course that didnt go though well.  After a forever amount of time they told her that if she can verfy her mailing address and telephone they can process her transaction.  Well the address and telephone number she need was the original one she had when she open the account.  Of course no one told us this.-------blah blah blah she finally got her money.  Now she has a second bank account, though she still has the WF.  The only thing she got out of this was that she actived her debit card.  though i dont feel that she should have had to do that.  ------------------- Anyway i have Compass Bank.  No complaints,  but i hardly use my account.  I dont write checks.  I only use cash or debit charges.  Love you greggman.  Im learning japanese.  Hope to get there soon. ^_~ posted by Shigatsu_AKA_AprilJuly 27, 2004 at 23:01 [ e ]

GMAN wrote this 4 years ago P.S  its going to be four years since you've posted this and the complaints still keeping coming.  Man they suck. posted by Shigatsu_AKA_AprilJuly 27, 2004 at 23:05 [ e ]